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FAQ

How do I place an order?
Simply browse our collections, select your size and items, and add them to your cart. When ready, proceed to checkout and follow the prompts to complete your purchase.

 

Can I change or cancel my order after placing it?
Once an order is placed, it cannot be modified or canceled. We process orders quickly to ensure fast delivery, so please review your cart carefully before checkout.

 

When will my order ship?
Orders are processed Monday through Friday (excluding major holidays) and typically ship within 3–5 business days. You’ll receive a shipping confirmation email with tracking details once your order ships.

 

Do you ship internationally?
Currently, we do not ship internationally.

 

Can I combine multiple orders into one shipment?
Unfortunately, once orders are placed, they cannot be combined or merged.

 

What is your return policy?
Due to the limited quantities and exclusive nature of our products, all sales are final. We do not accept returns or offer refunds. Please double-check sizing before placing your order.

 

How do I know which size to order?
Please refer to our Size Chart page for detailed measurements and fit guidance. If you need personalized help, contact us before ordering.

 

How do I care for my Originals apparel?
To preserve the quality and longevity of your gear, we recommend:

  • Machine wash cold, inside out

  • Use mild detergent

  • Avoid bleach or fabric softeners

  • Hang dry or tumble dry low

  • Iron inside out if needed

 

How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Please allow 1–3 business days for tracking information to update after receiving your number.

 

How can I contact Originals?
We’re here to help! Reach out to us at info@theoriginalsworldwide.com or use the contact form on our website.